Find all of our contact information here. You can call, email, text, send a carrier pigeon, Monday to Friday between 8am - 4pm.

Once you place an order, we start on the packing and shipping process right away, so we are unable to make changes. If you realise you’ve made a mistake in your order, please email us.

Please note, during product launches, sale periods and special releases, we won't be able to edit or cancel your order.

Very rarely, due to unforeseen technical errors in the website, items may be oversold. In the event your order is affected by such an error, your chosen payment method will be promptly refunded for the item no longer in stock and you will be notified via the email address provided at checkout.

Please contact us immediately and we will be happy to help you. Email us.

IMPORTANT!!! ✂----------- We know you're gonna be super excited to rip open your parcel when it arrives, but PLEASE take care when opening your bag with scissors, as they just might cut right through the items inside! -------✂----

You can visit our showroom at 2076 Gold Coast Highway on Mondays and Fridays between 10am-4pm, and Tuesdays and Thursdays from 9am-3pm (closed Wednesdays and Public Holidays). *** YES! In-store collection is the latest and greatest way to get exactly what you're after! If this is your first time buying with us or you want to try a new cut, this is your saviour. Shop online, choose your style, size, colour (the whole rainbow if you want), and select "In-store collection" for your shipping method. Your order will be packed up and ready for you to collect from our office on the Gold Coast Highway the following business day between 2pm-4pm. You're most welcome to try on your togs when you come to pick them up, and swap over anything that isn't quite "you". We want you to look and feel confident, beautiful and ready to take on the world in your new swimwear! Parcels will be ready for collection after 2pm the next business day (collection isn't available on weekends!) of placing your order, i.e. if you order on Monday at 3pm, your togs will be ready by 2pm on Tuesday, excluding orders with printing. You will receive a dispatch notification via email or text when your order is ready to collect.

Sometimes, your suit just ain't quite right - we know that! While we don't offer exchanges (our stock moves so fast, we just can't guarantee that the style/size you wanted will be in stock by the time your returned suit gets back to us), we do offer full refunds if you're not 100% in love with your new purchase [excluding sale items]. Read our Returns & Refunds info here (thelap.co/pages/returns) for everything you could possibly need to know about returning your togs. Before you return your suit, check our onesie fitting techniques here to make sure you're trying it on correctly!

Please contact us immediately and we will be happy to help you. Email us. IMPORTANT!!! ✂----------- We know you're gonna be super excited to rip open your parcel when it arrives, but PLEASE take care when opening your bag with scissors, as they just might cut right through the togs inside! And that's what real devastation feels like. -------✂----

Majority of our orders are shipped with Australia Post (some South East QLD orders will ship with Aramex, and some international deliveries are shipped via DHL), and use their guidelines for delivery times. Standard Shipping within Australia is between 2-8 business* days Express Shipping within Australia is between 1-4 business* days International Pack & Track is between 5-10 business days* Rest of World is up to 20 business days* * If we were in charge of the post, we would opt for a super long distance and deadly accurate bathers cannon, and blast them to you with lightning fast speed so you could wear them straight away. * ** Unfortunately we can't take responsibility for our delivery partner's speediness within the above estimates and can only follow up orders that have exceeded the guidelines as above. ** *** Please do let us know if your shipping time exceeds the estimates above and we'll get straight onto it. *** **** Over 90% of late parcels arrive within 3 business days of their due date. Your patience is very much appreciated! Please track your order through the link provided in your shipping confirmation email before getting in touch with us (as we'll only be able to give you the exact same tracking info). **** ***** Once your parcel leaves our warehouse, it becomes the responsibility of Australia Post in Australia, or DHL internationally. In the unfortunate circumstance of a non-delivery (including issues with Safe Drop), an investigation will need to be launched directly with the courier company by the customer. *****

We try our best to get you your suits right away. Orders placed before 10am Monday to Friday are generally processed and dispatched that afternoon. During exclusive releases, sale periods and holiday seasons, your orders may take an extra 1-2 business days to process.

Allow about a week for orders with printing, as these require a lot more work on our end. Orders placed after 10am on Friday, on the weekend, or on Public Holidays, will ship out the following Monday [or closest business day], as we are closed weekends and Public Holidays. This includes both Express & Standard shipping services.

We try our best to get you your suits right away. Orders placed before 10am Monday to Friday are generally processed and dispatched that afternoon. During exclusive releases, sale periods and holiday seasons, your orders may take an extra 1-2 business days to process.

Allow about a week for orders with printing, as these require a lot more work on our end. Orders placed after 10am on Friday, on the weekend, or on Public Holidays, will ship out the following Monday [or closest business day], as we are closed weekends and Public Holidays. This includes both Express & Standard shipping services.

Yes! Our Athlete Sponsorship program exists to support current and future watersports champions in becoming the best they can be ✨ When you join our team, you're not just an ambassador; you're an extension of our brand and an inspiration to others. You're dedicated as hell, devoted, passionate, and the athlete everyone aspires to be. If this sounds like you, click here to complete our Athlete Sponsorship form.